Billing

Password change for client area

If You Remember Your Current Password Log in to your account and go to the account settings. Enter a new password and save the changes. If You Forgot Your Current Password Go to the password recovery page and enter the primary email of your account. Then click the "Send" button. After that, you will see

Invoices

In the "Invoices" section, you can view all invoices issued to you, including both paid and unpaid ones. All payment information is collected here. Available Actions for Invoices - Pay: Quickly and easily pay any of the issued invoices. - Delete: Remove invoices that you no longer need. - Combine: If you have multiple

Order renewal

Let's walk through the process of order renewal using the example of Progressive NVMe VDS: Step 1: Log in to the billing panel. Step 2: Click "Renew Order." If the "Renew Order" button is missing, it may mean that an invoice for renewal has already been issued. In this case, go to the

Server transfer

For the convenience of users, we have implemented the ability to transfer servers without the involvement of the finance department. Before transferring a server to another user, make sure you know their login (do not confuse it with the primary email) and account ID. You can find this information in the

Promise to pay

"Promise to pay" is a payment method that provides a 7-day payment deferment automatically. Please note the following: 1) By choosing this payment method, you commit to paying the invoice within 7 days. 2) This payment method becomes available only when there are 3 days or fewer remaining until the end of the

Bulk order processing

Bulk Ordering of VDS Servers • Bulk Ordering of Identical VDS in All Available Locations • Renewal of several VDS at once • Promo Code for Bulk VDS Orders • Discounts for bulk VDS renewal

How to Properly Create Tickets

A ticket is a written request to technical support for various issues, submitted through the user's personal account. Creating a "Proper" Ticket Dear clients, please follow these rules when creating tickets: 1. Create the ticket in the appropriate department. For technical questions, it must be the technical support department, even if you don't
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