Answers to frequently asked questions
Which server virtualization type do you use for your VDS?
Our XXL VDS are based on OpenVZ virtualization.
Which data centers is your equipment located at and how can I check their availability?
Our equipment is located in the following data centers:
Serverius data center (Dronten, the Netherlands), check available at http://lg-nl.friendhosting.net/
Telepoint data center (Sofia, Bulgaria), check available at http://lg-bg.friendhosting.net/
DEAC data center (Riga, Latvia), check available at http://lg-lv.friendhosting.net/
MasterDC data center (Prague, Czech Republic) check available at http://lg-cz.friendhosting.net/
Coloat data center (Los Angeles, the U.S.), check available at http://lg-us.friendhosting.net/
ITL data center (Kharkiv, Ukraine), check available at http://lg-ua.friendhosting.net/
Do you offer free server administration? If you do, what is included in this service?
Yes, we provide free server administration service. It covers all the needs of more than 95% of our clients. You can find out more about this service here.
Will you help me with moving from another hosting provider?
Yes, we will transfer your websites from another hosting provider for free and within the shortest terms. Moreover, we don’t limit the number of transferred websites.
What control panels do you offer and at what price?
We work with two particular control panels:
VESTA, which is available for free;
ISPmanager 5, which costs $4 per month.
What are your DNS addresses?
Here are our DNS addresses:
If you’d like to use our DNS, you’ll have to order an additional service free of charge – Hosting Provider DNS. After you do, you’ll need to adjust the settings according to the instruction sent to your email address. In case you encounter any complications or difficulties, we recommend you to reach out to our technical support specialists.
Do you have any trial period?
We don’t, but we provide our clients with the money-back guarantee for all the unspent funds.
Can I switch from one pricing plan to another?
Of course, it’s possible. You can switch from any pricing plan to any other one within the XXL VDS lineup.
Can I increase the VDS resources without switching to another pricing plan?
Unfortunately, it’s not possible for the XXL VDS pricing plans.
How much will an additional dedicated IP address cost?
Additional IPv4 address will cost you $3 per month
Additional IPv6 address will cost you $0.01 per month
How fast will the VDS be created after the payment?
Your VDS will be activated within 5 minutes after we receive your payment.